To be fair, though their onboard service is poor, at least in my view, I have always found that they cope well with cancellations etc. I think that is partly at least because of the litigation environment in the USA. Gulf carriers don't have to worry about being sued for millions!
I agree, but I'm talking about ordinary, non ballistic, crises. If you follow the travel blogs, there are many complaints about Emirates and Qatar, who frequently loudly publicise their virtues, but, it seems, don't lift much of a finger when things go wrong. Their customer service reputation is at odds with their glitzy image.
As I said in another post, that sort of service is rare. The Middle Eastern Arlines, Emirates, Qatar, etc, have a particularly bad reputation in this area. Mind you KLM, Swiss, and Lufthansa, don't do that well either,
As I mentioned last year, I got lucky at Green Massage, chose good looking guy, asked for body massage. They had rooms upstairs, aand was fucking him within 15 mins! I can't remember about the massage!