100%
I worked with them on the cruise ship and they would only quote Policy and Procedure....I tried to explain that that is a guide, a roadmap.... and if a bridge was washed out on the road you'd have to find another way around.....yet they would drive straight into a washed out bridge because they can't think outside the box 🤷♂️
Ever call into a call center and they read the stupid scripts and take forever to service your call, omg