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Qantas sold tickets on flights already cancelled

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Posted

NOTE — I’ve been told by a member who is also an avid fare watcher that other carriers have done the same in recent past.

From CNN

LondonCNN — 

The boss of Qantas Airways has acknowledged the “anger” of thousands of customers who were sold tickets for already-canceled flights.

“Everyone feels pain at the anger,” Qantas CEO Vanessa Hudson told CNN’s Richard Quest in an exclusive interview at an airline industry conference in Dubai Monday. “It’s not just me; (it’s) 25,000 people that work for us as well. Because not only (did) we let our customers down, we let our people down.”

Last August, Australian regulators accused Qantas in a lawsuit of selling tickets for more than 8,000 flights that the airline had already canceled — affecting more than 86,000 customerQantas agreed last month to pay 120 million Australian dollars ($79 million) to settle the lawsuit. Of that, about 20 million Australian dollars ($13.3 million) will go to the affected customers.

The remaining 100 million Australian dollars ($66.5 million) is a fine — the biggest ever for an Australian airline, according to Reuters.

Hudson, who took the helm at Qantas in September, soon after the lawsuit was filed, told Quest the airline is focused on repairing its relationships with passengers and staff.

Posted

All this happened under the previous CEO who has been dodging a Senate enquiry for some time now, he did manage to get a very healthy golden handshake when he left and I believe he ran that airline down. I have not liked Qantas for many years now and would refuse to fly internationally (even domestic now) with them as long as there is an alternative airline, I would even pay extra just to avoid them as they well and truly screwed up a holiday many years ago and treated me like a piece of dirt. Living and working in the country and having to rely on their domestic flights also left bad taste in my mouth, delayed flight after delayed flight seemed to be their theme as was the price of their flights. One other thing I hate with airlines in general is the practice of over booking flights, been screwed around by that one before despite booking months in advance. Sorry, rant over.

Posted

He was walking his dog last Sunday in my local park, I recognised him

He had a hoodie over his head ,cold day ,he look depressed 

Of course I didn't say anything to him , it's his past job 

I think he lives in my area with boyfriend 

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