Members Lucky Posted April 17, 2018 Members Share Posted April 17, 2018 Does anyone else have experience with MoviePass? I just bought a pass for about $89 for a year. The first time I used it everything went well. Today I tried but it wouldn't finish the process. The theater clerk said they are having a lot of problems with their app. I went ahead and bought a matinee ticket for $5.95 since I was already there. Do you think MoviePass will refund me? There has been a lot in the press about how financially sketchy this company is. They are paying ten dollars a ticket, even for those that might sell for $5.95! Conceivably I could lose most of my $89. But, they just bought MovieFone so I doubt they plan to wrap things up soon. But today required assigned seats, and the pass allowed me to pick one, but it couldn't issue the ticket. So, what good is it? Quote Link to comment Share on other sites More sharing options...
Members BigK Posted April 18, 2018 Members Share Posted April 18, 2018 I've been using it for 4 months and haven't had a problem yet. Please keep us updated. My gut feeling is that their customer support will be practically non-existent. Quote Link to comment Share on other sites More sharing options...
Members Lucky Posted April 18, 2018 Author Members Share Posted April 18, 2018 When I went to select the topic for my complaint with MoviePass, I was greeted with form answers. I learned that if the app doesn't work and you have to buy a ticket, they don't reimburse you. You are supposed to contact them and have an employee specifically tell you to buy a ticket. Then they will reimburse. However, if the movie is about to start, are you going to try to connect with a MoviePass employee? Since I didn't get a live one on my attempt to complain, I doubt I would wait for one when the movie is about to start. Quote Link to comment Share on other sites More sharing options...
Members OneFinger Posted April 18, 2018 Members Share Posted April 18, 2018 Haven't signed up for this. But, family that has signed up experienced similar problems to what you described. Seems like there are bugs that need to be fixed. Lucky 1 Quote Link to comment Share on other sites More sharing options...
Members BigK Posted April 18, 2018 Members Share Posted April 18, 2018 And then there could be operator error. Certain movies are greyed out because they don't qualify (like IMax , 3D and Special Engagements). I'm not discounting that there could be application problems. I just haven't experienced any yet. Quote Link to comment Share on other sites More sharing options...
Members Lucky Posted April 18, 2018 Author Members Share Posted April 18, 2018 No "operator" error on this one. The ticketing went through all the way to the point where I selected my seat. Then when I clicked E-ticket, MP sent a box saying they were unable to issue the ticket. When I bought the ticket, the theater's seat screen showed that the seat I had selected was taken, I knew that my seat selection had gone through. Just not the ticket. There were only 3 people, including me, watching the movie. These bugs are valuable to MoviePass because they avoid paying the $10 to the theater. This is the amount they pay even though my tickets was $5.95. SO the theater lost the difference between $10 and $5.95, and Movie Pass saved $10. Do you think they are in any hurry to fix the bugs? OneFinger 1 Quote Link to comment Share on other sites More sharing options...
