Best & Worst Airlines

[TampaYankee]

Best & Worst Airlines

Virgin America makes its debut at the top of our list

By Consumer Reports magazine | Consumer Reports

Getty Images/Getty Images - LOS ANGELES, CA - APRIL 04: Sir Richard Branson (L) and attends the Launch of Virgin America's First Flight from Los Angeles to Philadelphia Los Angeles International Airport on April 4, 2012 in Philadelphia, Pennsylvania. (Photo by Michael Buckner/Getty Images)

If you’re tired of airline flights that leave you too frazzled to enjoy your trip, we have a new recommendation for you. Virgin America, a newcomer to our Ratings, got a clear thumbs-up from readers in our latest survey, with some of the highest scores we’ve seen in years.

At the other end of the runway was Spirit Airlines. It was at the bottom of our list, with poor scores across the board for check-in, cabin service, and more.

In an era of airlines changing, merging, and inventing new fees, getting the best deal hasn’t gotten any easier. But we’ll tell you how to search for the best fares and what you’ll pay in fees from the major carriers. We also have insights from more than 16,000 readers who told us about a total of 31,732 domestic flights in our survey, conducted in February by the Consumer Reports National Research Center.

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One of the things they told us was that they really liked flying on Virgin America. “The leather seat cushions are so nice in coach, there’s no reason to fly first class,” says Janice Dunn, who answered the survey and lives in Palm Desert, Calif. The airline, which started in 2007, has recently expanded the number of cities it serves to 21. Its main hub is in San Francisco. It flies to most major American cities, as well as certain vacation destinations in Mexico. And it plans to add Anchorage, Alaska, and Austin, Texas, this spring.

Virgin America says it emphasizes “top-notch services and a host of innovative amenities.” Cabins feature mood lighting (magenta strips of lights along the sides and violet along the middle of the ceiling), Wi-Fi throughout the planes, and seatback entertainment systems that allow you to order food and beverages, watch free movies and television, play games, and listen to more than 4,000 songs. Our readers gave those cabin services and in-flight entertainment top scores.

Although Virgin America charges $25 each for the first and second checked bags, it was the only airline to get the top score for baggage handling.

Free baggage

Two other highly rated airlines, JetBlue and Southwest, receive high marks for baggage handling. But even more important, they’re the only carriers on our list that let you check one (JetBlue) or two (Southwest) bags free on domestic flights. The free bags help explain why they’re among the top airlines we rated.

Check-in was a breeze on Southwest, and readers enjoyed the staff’s onboard service. But it was dinged on in-flight entertainment, an area where Virgin America and JetBlue (which also offers programming on seatback screens) shined. Southwest offers wireless entertainment on your device. JetBlue outscored Southwest on cabin cleanliness and seating comfort; it gives all passengers a couple of extra inches of leg room compared with most other airlines.

Hawaiian Airlines received high marks for check-in ease, cabin service, and cleanliness. And readers liked the way it handled their bags. Not-so-hot: Hawaiian’s in-flight entertainment.

On the other end of the spectrum, bottom-­ranked Spirit Airlines received one of the lowest overall scores for any company we’ve ever rated. “Spirit is the only no-frills airline left with fares that can be 90 percent less than other carriers’,” says George Hobica, founder and editor of Airfarewatchdog, which tracks airline deals. But it also charges a wide array of fees, including $10 to $19 to book a flight; $3 for a soda, a juice, or a bag of M&Ms; and $35 to $100 per carry-on bag.

Readers were also sore about Spirit’s seats; it has the tightest seating space in the industry. “I’m 6 feet 1 inch, and Spirit is the only airline I’ve flown where my knees hit the seat in front of me when it was upright, not just reclined,” says survey respondent Paul Barrett, a retired airline pilot who lives in Orinda, Calif.

Consumers told us about other airlines’ strengths and weaknesses. Passengers were very happy with Alaska’s check-in, and they liked its cabin staff and baggage handling. But they weren’t so happy with the airline’s seats and entertainment options. Delta and Frontier were awarded very good marks for check-in ease, but otherwise things were mostly middling. Low marks for seating comfort hurt Delta. Lower-­rated carriers, such as American, United, and US Airways, all received the lowest rating possible for cabin cleanliness, seating comfort, and in-flight entertainment.

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Airlines’ fees are now coming in packages, whether or not you want all of the services. At American, one itinerary example put Choice Essential at $68, allowing a free flight change, one free checked bag, and early boarding. The Choice Plus bundle, for $88, would provide bonus frequent-­flyer miles, free same-day standby and flight-change options, and a “premium” beverage. Exact costs vary by itinerary. So expect more turbulence ahead given that according to our survey, unexpected fees are a leading cause of dissatisfaction with an airline.

Track down the best fare

You’ll have to shop around a bit to get a good ticket price. As you may have noticed if you’ve flown in the past year, fares are up, rising seven times in 2012 according to FareCompare, a travel-planning website. Rick Seaney, co-founder and CEO of the site, predicts that the trend will continue through 2013.

Work the Web. Almost all of the respondents (94 percent) who booked their own flights did so online. Of those respondents, 59 percent compared fees on other websites before they chose an airline. To uncover the best deal, we suggest you cast that wider net.

Check prices on third-party sites. Expedia, Kayak, and Travelocity may list identical prices for flights, but they have different electronic reservation systems and add and remove fares at different times. Be sure to check airline sites, too, because sometimes they have sales that they don’t share with third-party sites. If you don’t have to book immediately, the airlines and price-comparison sites (add Airfarewatchdog, Hotwire, and Priceline to those above) might let you set price alerts; you’ll get an e-mail or text when prices drop.

Dodge the fees. Try to travel light or fly a low-fee airline, such as JetBlue or Southwest. If you need to check a bag or pay for a carry-on, see whether there’s a discount for prepaying on the airline’s website.

Check your airline’s weight limits. For example, United charges $100 to $200 (depending on your destination) for a checked bag weighing from more than 50 pounds to less than 100. Overweight fees kick in at more than 40 pounds on Spirit.

You might avoid certain fees if you charge your travel to the airline’s credit card. The cards often carry annual fees of $40 to $100, but the perks they usually offer—priority boarding, free checked luggage, and access to airport lounges—can more than make up for the charge.

Be flexible. Shifting your travel dates by a day or two will often allow you to nab a much lower price. Tuesday, Wednesday, and Saturday are generally the cheapest days to fly, Seaney says. Check prices at 3 p.m. EST on a Tuesday, he adds; it’s when the greatest number of cheap seats are available. But bargains can appear at any time, so keep searching and set up those alerts, Hobica stresses.

Check other airports. When you use price-comparison sites, specify the city you want to depart from, not the airport. Most sites will then show you the flight options for any of that area’s airports.

Put it on hold. Thanks to regulations that went into effect last year, you can hold a reservation for 24 hours without paying for it (as long as it’s at least a week from the scheduled departure date) while you check around for a lower fare.

Airlines are feasting on fees

The airlines call them ancillary revenue. You probably call them annoying. One thing is certain—it’s getting harder to purchase an airline ticket without paying for extras. (See the table below for more details.)

Since Spirit Airlines became an “Ultra Low Cost Carrier” in 2007 and most domestic carriers followed by charging for checked bags, there has been no turning back from the nickel-and-diming.

There isn’t much good news for passengers. But when it comes to fees, the most consumer-friendly airline is Southwest, the only U.S. carrier that allows your first and second bags to be checked gratis. JetBlue allows only the first bag free; most airlines charge $25. Low-cost Southwest also stands alone in not imposing ticket-change fees. (Many airlines give 24 hours to change a flight free.) And along with Frontier, it does not charge for telephoning reservations.

But you shouldn’t automatically equate low fares with a lack of fees. Some of the biggest charges are levied by two low-cost carriers, Allegiant and Spirit. Their business models are based on à la carte pricing, with a charge for carry-on bags (in Spirit’s case, up to $100). Frontier starts charging for carry on bags when the flight is booked through a third party. Spirit even charges for booking online, and it imposes an “Unintended Consequences of DOT Regulations Fee.”

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Do Allegiant and Spirit offer low fares? Absolutely. But obtaining a true apples-to-apples comparison among multiple airlines on your bottom-line ticket price can require a lot of time and work these days.

Hard-to-find fee info

Be warned: If you’re searching for fees on an airline’s site, it’s often a cumbersome process. Southwest and Virgin America provide easy access to complete fee information, we found. Many other carriers offer detailed online guides to fees, but they include unhelpful points such as charges of “from $4 to $99” for preferred seats. United doesn’t even provide a range of prices for two critical fees: checking your first and second bags. Charges are doled out on a flight-by-flight basis only after you enter your itinerary.

We obtained United’s fee information by contacting its media relations department, an option not available to the average passenger.

For most travelers, it’s difficult to avoid the fees in our chart, and we didn’t even include categories such as the cost of oversized or overweight luggage, additional bags, paper tickets, and for amenities and extras such as drinks, snacks, meals, larger seats, and headsets or entertainment.

Unaccompanied minors and pets also incur fees, as do many frequent-flyer-program transactions.

And to think that when we reported on airfares in 1964, we said, “Unless something is done to uncomplicate the situation, the day may soon arrive when only a computer will be able to match the traveler’s need to the most suitable flight and fare.”

How about a supercomputer?

Courtesy: Consumer Reports

Pagination

See the original article at: http://finance.yahoo.com/news/best---worst-airlines-213751145.html

[seattlebottom]

Alaska is the only airline that I use because of the non-stop services.

[Guest hitoallusa]

Yes a super computer is a way to go...

[RA1]

Bundling services for higher and higher fees is just a back door way of going back to "big" fares which are inclusive which was the case before deregulation. The airlines are just afraid to tell the truth and face the music. Our pols seem to be in the same mode.

The airlines poor business plans and poor PR have done wonders for the aircraft charter business. A small group of folks can go most anywhere sooner and faster than the airlines and often for a very similar price (depending partly upon how many bundles one needs or uses). There are no bundles on charter. The price will increase (but be quoted on the front end) for going into high fee airports like ORD or JFK or SFO, etc. but why go into those when your ultimate destination is very likely closer to another (cheaper) airport. Also if you want a case of Dom Perignon on board, you will have to pay extra for it.

This is not an ad for charter. I no longer am involved with such a business but continue to recognize its' value.

Best regards,

RA1

[TampaYankee]

Bundling services for higher and higher fees is just a back door way of going back to "big" fares which are inclusive which was the case before deregulation. The airlines are just afraid to tell the truth and face the music. Our pols seem to be in the same mode.

Couldn't agree more.

Astonished the public doesn't see it and puts up with it.

As for the pols, well... they see much of what their lobbying contributors see. Nothing new there and seldom does the public make itself the squeaky wheel in a big enough way to overcome the lobbyists.

I used to fly half a dozen time a year on average. I haven't flown in almost ten years and glad I do not. Between the TSA and the airlines pricing charades I'm very happy I can avoid dealing with them.

Any more, for modest trips I consider driving. No cost savings, maybe cost more but the peace of mind and freedom from the grief and aggravation of those parties makes it desirable. That and I like road trips.

I think a charter for groups is a great idea. I probably wouldn't have thought of it without your comment. My once concern with small guys is maintenance safety. I know they are supposed to do all the necessary stuff. But I suspect they get nowhere near the oversight scrutiny, thus self-policing that the big boys do.

Do you know the safety stats for the Charters vs the big Commercial Guys?

[RA1]

Charter and corporate aviation are very much connected especially with jets. The point being it is a bit difficult to separate them into distinct entities. Business jet flying is comparable to the airlines for safety. Often a corporation will either increase the use of their aircraft by offering it for charter or even establish a charter company for tax purposes even though no one except company employees are on board. These kinds of things tend to "confuse" any statistics.

There are private "rating" services that state their purpose is to evaluate charter companies but their chief concern is how new the fleet is. This generally has little to do with how safe any operation might be. The airlines are rated (usually for investment purposes) by how new their fleet is also. Everyone likes newer equipment from the pilots to the cabin crews to the passengers. But that does not in and of itself make them safer.

Safety is an attitude and practice thereof.

Going on or sending folks on a jet charter is a very safe thing to do. After that for other aircraft I would want to know the reputation of the operator, something easy enough to find out from local customers or asking around the airport. I currently fly a jet prop for a corporation. I consider it a very safe way for them and me to travel.

Best regards,

RA1

[Guest zipperzone]

Alaska is the only airline that I use because of the non-stop services.

My niece recently flew Alaska from Seattle to Florida.

When I asked her what she thought of the airline she described it as "rinky-dink".

[RA1]

Aren't they all?

Best regards,

RA1

[TampaYankee]

Charter and corporate aviation are very much connected especially with jets. The point being it is a bit difficult to separate them into distinct entities. Business jet flying is comparable to the airlines for safety. Often a corporation will either increase the use of their aircraft by offering it for charter or even establish a charter company for tax purposes even though no one except company employees are on board. These kinds of things tend to "confuse" any statistics.

There are private "rating" services that state their purpose is to evaluate charter companies but their chief concern is how new the fleet is. This generally has little to do with how safe any operation might be. The airlines are rated (usually for investment purposes) by how new their fleet is also. Everyone likes newer equipment from the pilots to the cabin crews to the passengers. But that does not in and of itself make them safer.

Safety is an attitude and practice thereof.

Going on or sending folks on a jet charter is a very safe thing to do. After that for other aircraft I would want to know the reputation of the operator, something easy enough to find out from local customers or asking around the airport. I currently fly a jet prop for a corporation. I consider it a very safe way for them and me to travel.

Best regards,

RA1

Thanks for the response. I had absolutely no real knowledge about any of that. Useful to know.

When I did fly I mostly flew Soutwest. It served my needs as an East Coast flyer and I prefer the out of the way airports free of steep parking fees and congestion. Also, accruing free travel was pretty easy back then.

My backup was US Air until they pissed me off with their shitty customer care. I left a walkman on the plane and asked a ticket agent at the boarding/deplaneing gate to see if she could inquire about it. She blew me off and that was the last time I flew US Air.

[RA1]

You are more than welcome. I would be pleased to answer any other questions from you or anyone else.

Best regards,

RA1

[Guest CharliePS]

My backup was US Air until they pissed me off with their shitty customer care. I left a walkman on the plane and asked a ticket agent at the boarding/deplaneing gate to see if she could inquire about it. She blew me off and that was the last time I flew US Air.

For years I tried to avoid USAir because of their terrible reputation (they were the biggest airline in Philly when I lived there). However, last year I flew them again, before the merger, and they were much better than United or American, my usual cross-country choices.

[Guest twinklover]

I love Virgin! I hope they keep expanding routes.