lilbob69 Posted August 26, 2017 Posted August 26, 2017 Hi Guys I had my Thai Airways flight cancelled today due to engine problems. Long story short, we boarded, waited for 30 mins, got off the plane and got cab vouchers home with the promise of a phone call to arrange a new flight. Eight hours later no phone call and all the numbers I have are for Mon-Fri Business hours, so I have booked a new return trip for Sunday. Has anyone been in a similar situation? I'm wondering how I'll go with the travel insurance company, will they pay for the cancelled return flight or will Thai issue a refund? Any help most appreciated. I will have to deal with it when I get back I guess Quote
reader Posted August 26, 2017 Posted August 26, 2017 There was a long post that included this topic that may help. It boils down to terms of carriage you agreed to when you purchased the ticket. Your credit card issuer may also be a recourse. http://www.gaythailand.com/forums/topic/10958-how-could-united-airlines-have-screwed-up-so-badly/ Thai is one of the more troubles carriers in the region, suffering from many years of poor management and strategic planning. It turned down offers to buy its fleet of fuel-guzzling, four-engine Airbus 340 aircraft, holding out out hope that a better offer would somehow emerge for equipment no body wants. They're still sitting idle, losing whatever remaining value they have by the day. Meanwhile, much-in-demand experienced pilots have been defecting to other carriers, contributing to the scheduling problem. Was this your flight by any chance? http://www.nationmultimedia.com/detail/national/30324972 And it continues to hemorrhage cash: https://asia.nikkei.com/Business/Companies/Thai-Airways-falls-back-into-quarterly-loss lilbob69 1 Quote
lilbob69 Posted August 26, 2017 Author Posted August 26, 2017 Hahahahhaha. Yes that was my flight... I like how they say "its management at Perth International Airport took immediate action to help stranded passengers to get accommodation at a hotel waiting for the next flight of THAI. Some passengers changed to other airlines" FML. 10 hours later I still haven't heard from THAI and I was able to book my own ticket on a flight the next day. Obviously they have not help many of the 235 stranded passengers onto the next flight. If only there was another airline that flew direct to BKK Quote
