I will say I was involved in some "Air rage" a few years ago on my flight to Bangkok.
Having a week off work suddenly I decided a quick trip from Australia to Bangkok was in order and thus booked a economy Jetstar flight that evening.
When the boarding was called I noticed quite a few guys ,probably young indian students all rush to be first in line to be boarded.
All had several carry on bags & boxes each in their possession.
As I'm not one to rush up to line up,I took my time and boarded last.
Upon my arrival on the plane I opened the overhead locker above my seat to see it's crammed tight with boxes and bags !
The boxes I recognised from the indian students who had boarded earlier, however looking at the seats below those lockers they weren't seated there .
I immediately informed the disinterested flight attendant, who pointed to go further down the aisle and find a empty overhead locker above.
I then walked down opened up a few above the people sitting below to find also most of them full, before going almost half way down the plane to find one with some space.
On putting my bag in,the male passenger below looks up at me and tells me it's not mine if I'm not seated where he is.
He looked aggressive so I decided to move to next to it only to get the woman seated below also to loudly complain,so I decided to walk back to where my seat was with my carry on bag and again I saw the disinterested lady flight attendant standing there saying nothing.
Rather than walk the plane looking for above lockers I decided just to put the bag under my seat ,she came running up and and started shouting to put that in a above locker, I again pointed out the above locker is full of boxes and I have been down the aisle looking to no avail.
Rather than help she created a scene shouting I must leave the plane if I can't put it in the locker above .
She offered no help or assistance, I could even see the indian students who were seated rows away laughing, unfortunately it was all their boxes in the lockers that was preventing me from putting my bags in there .
So by this time I was frustrated so I asked her do you know which locker is empty,her response "Find one !!
By this time still seated with my bag on my lap, I told her what a rude bitch she was, of course she called her supervisor I guess who came out and asked me to leave the plane.
So I'm saying Air rage is not always the passengers fault
If she had offered me some assistance in the first place instead of standing their like she didn't care as I trumped up & down the aisle then everything would of been sorted but she didn't .
I also work in a customer service role sometimes with violent & aggressive people,Im usually able to do this using my skills to descalate them and show some empathy ,their anger is usually caused by frustration and no one to help them.
Sure I called her a stupid bitch that was my fault but I got frustrated at her lack of caring and demand that I trump up and down the aisle looking for a empty overhead locker arguing with people seated below who took offence of me putting my carry bag in their overhead locker ,don't ask me why ๐but rather than argue with them I moved on.
So now I like to hear 2 side of the story before I make a decision on air rage,it usually comes from frustration and lack of caring or descalation skills of staff, things like staff refusing to intervene in passengers refusing to recline their chair in front of you during meals etc .
Some of these people shouldn't be in a customer service role.