Fair enough.
Unfortunently I didn't read your last post on puddies reviews as I wasn't able to give a final word. At this point, I'm just over it. But trust me, I've considered that. I've been doing that. However, I'll take your consideration of it and do it more on top of what I'm already doing.
One of the things I'm realizing now, everyone in a service based business right now seems to be getting backlash for dealing directly with customers. People; mainly men, in America are just mad and overly entitled. Election Day/year should be banned because it's probably cost businesses billions in losses/productivity. I have witnessed too many times myself in resturaunts and stores, how men will use employees time to vent about politics, donald trump, or how and why it's bad customer service to run out of crispy chicken. I think about those same people going home and doing the same to us.
Amd because of that, I realized I have to urgently make changes. They been made. For the first time ever, I'm enforcing and making it clear I'm charging hourly for texts, cancelling the same day or day of, and reviewing/blacklisting intentional flakes. No more free texts after 30 minutes. And people who bullshit will get fried like bacon, sliced like ham, and eviscerated like chitterlings for Christmas dinner (hyperbole). 0 tolerance for the crap from now on and going into 2017.
Since then, even the most nervous client made himself show up this week. And all was good, saith the dude...